![]() ![]() However, since the travel activities were closed and theme parks, public places such as offices and corporate buildings were shutdown, the virtual queue management system market was heavily impacted. Irrespective of the surge in number of COVID-19 cases and shutting down of business operations for months, manufacturers had to continue the production of essential products, resume it earlier than other businesses. However, numerous European countries witnessed swift recover from quarter 4 of 2020. Additionally, countries such as Italy, Russia, and Spain witnessed a significant surge in cases, which led them to shut down business and manufacturing operations for a few months. For instance, countries such as Germany, the UK, the Netherlands, and France imposed stringent government restrictions and closed their borders to curb the virus spread. The European region witnessed a varying impact of the COVID-19 pandemic across its economically diverse countries. Increasing emphasis on customer service across major industry verticals is the major factor driving the growth of the Europe virtual queue management system market. Several end-to-end technology providers and startups are increasingly investing in customer experience and analytics tools to enhance their offerings. Similarly, Andermatt Swiss Alps ski resort was able to retain 66% of season revenue during the peak season in 2020, and its virtual queue management solutions played a major role in this performance. Further, 19% of customers joined the queue via QR code, while 81% joined via SMS. 65% of the of customers rated the queuing service a 5 out of 5, and 67% of the customers voted the queuing service's effectiveness at enforcing social distancing a 5 out of 5. Asda Stores Ltd., one of the leading retailers’ chains in Europe, deployed a virtual queue management system across its 600+ stores in the UK during the pandemic, as one of the measures taken to ensure adherence to social distancing norms. The patients were continuously informed about waiting times, and the system also engages patients with various content and messages that might be of their interest. For instance, Guarnieri Clinic, a multispecialty healthcare center in Italy, has deployed a virtual queue management solution in the form of a 17-inch touch-screen kiosk, installed at an entrance of the clinic, to streamline processes for consumers. Enterprises from various sectors such as retail, telecommunications, hospitality, FMCG, and media emphasize on investing in consumer experience management tools such as virtual queue management systems. It also has greater GDP per capita than the other parts in the region, which supports the positive outlook for the adoption of new technologies and products. Western European countries are known for high standard of living and high-income levels of people, thus resulting in high purchasing power of masses. Germany, Italy, Russia, France, the UK, and Italy are among major countries in Europe. ![]()
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